Keya9 Privacy Policy – Your Personal Data, Fully Protected

Introduction and purpose

Keya9 is a trusted online gaming platform for users in Bangladesh. We understand how important your personal data is to you. This Privacy Policy provides complete transparency about what information keya9 collects, why we collect it, how it is stored, and when it is used.

This Privacy Policy ("Policy") constitutes a legal agreement between keya9 and all its users. Our goal is to protect your privacy while ensuring a safe and enjoyable gaming environment. keya9 may update this Policy at any time, and users will be notified of any changes.

What Information We Collect

Keya9 collects two types of information — what you provide directly and what is generated automatically as you use the platform.

Information Provided Directly

• Identity information: Full name, date of birth, national ID number (for KYC verification).
• Contact Information: Mobile number and email address.
• Payment information: Mobile Banking, Nagad, or Rocket account number (the full number is not stored — only the last 4 digits).
• Verification documents: Photo of national ID or passport (as part of the KYC process).

Automatically Collected Information

• Device information: IP address, device type, operating system, and browser version.
• Usage data: Which games you played on the platform, how long you played, and how much you wagered per session.
• Transaction History: Detailed records of deposit, withdrawal, and bonus transactions.
• Cookie Data: Session cookies, preference cookies, and analytical cookies.
• Log Files: Server logs used for diagnosing technical issues and monitoring security.

Purpose of data use

Keya9 uses your information only for the specific purposes outlined below. Your data is never used for any unauthorized purpose.

Cookie Policy

Keya9 uses various types of cookies to ensure platform performance and enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Used to maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Performance cookies: Anonymous statistics are collected to understand which pages get the most traffic and where issues may occur.
• Functional cookies: To remember your language preference, theme, or other settings.
• Analytics cookies: For platform traffic analysis and improvement. You can disable these in your browser settings.

You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect the availability of some platform features.

Data sharing policy

Keya9 never sells your personal data to third parties. However, certain information may be shared with trusted partners in the limited circumstances described below:

• Payment processor: Only the information necessary to process transactions via Mobile Banking, Nagad, and Rocket.
• Game software provider: Anonymous data required for game operation.
• Security service provider: For fraud detection and prevention purposes.
• Legal Authorities: Based on a valid order from a court or regulatory authority.

All of the above partners are contractually obligated to comply with our privacy standards. They are not permitted to use your data for their own purposes.

Data protection measures

Keya9 has implemented industry-standard technical and organizational measures to keep your data safe. The key pillars of our security framework are:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Database encryption: Stored sensitive data is protected with AES-256 encryption.
• Access Controls: Only authorized personnel have access to specific data.
• Two-factor authentication: Two-Factor Authentication available for account security.
• Regular backups: Regular secure backups to prevent data loss.
• Penetration testing: Regular security testing conducted by third-party experts.

Data retention period

Keya9 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account is active. After closure, up to 5 years as required by law.
• Transaction Records: 5 to 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Session Logs: 90 days for security monitoring.
• Marketing communications: Stopped immediately upon withdrawal of consent.

International Data Transfers

Keya9 primarily serves users in Bangladesh. However, due to our technical infrastructure, some data may be stored on international servers. In such cases, we ensure that adequate data protection regulations are in place in the relevant country and that third-party partners are contractually bound to uphold our privacy standards.

Protection of Minors' Data

Keya9 is an 18+ platform. We do not knowingly collect data from anyone under the age of 18. If we become aware that a minor has created an account by mistake, we will immediately close the account and delete all associated data. If you believe a minor is using our platform, please contact us.

Contact & Complaints

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team typically responds within 48 hours.